Support - Asylum Computers

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Support




Why us? ::


  • Free advice. Simply call or send us an email with any question about anything computer related and we will be happy to give our best & honest advice either on a purchase or a problem experienced. We only charge when we leave our office and attend site.

  • Mobile support, home, office or SOHO visits at pre-arranged appointments - No fix -No fee......

  • Jargon free explanations as to what has gone wrong.

  • 30 years IT experience, including 4x years providing 2nd line technical support for software, & 6x years as Customer Services Manager for a major hardware & software company.

  • Contact Asylum Computers for a fast, efficient and impartial service.








Remote Support ::

In some instances Remote Support may be a viable alternative to coming onsite to review & resolve a problem. Sometimes a better undertsanding as to what the user is experiencing is needed prior to a support visit. Our Remote support option is our solution.

To request a remote support session please call 01883 348290
. We will allocate you a time for your session and will call you back at that time. Their is a nominal charge for each rtemote connection (and depending on the situation their may be a time charge as well)

We will send you a Remote Support Session Request via email. The link to the software needed to initiate the Remote Support Session will be embedded within the email.

Their is a nominal charge of £15.00 all in for each session (30 minutes), usually their will be no additional charges but where the support session is lengthy we will charge multiples of £15.00.

This software does not give us constant access to your computer and does not represent a security risk. We will only be able to control your PC when you run the software and provide us with the Session ID & password. You can end the session at any point and we will not be able to access your computer agian until you allow us access again by re-running the software providing us with the unique password created for each session.

Our
Remote Support option is available to purchase online instantly Via Paypal. Contact us today to see how we can help you.





What can you fix remotely?**

Basically, 80% of the software problems can be resolved remotely:

  • Installation of newly purchased software

  • Post-installation troubleshooting and configuration

  • System cleanup and optimization

  • E-mail troubleshooting and configuration

  • Firewall configuration (Symantec & Mcafee)

  • Security permissions – local and network

  • Diagnostics, and in some cases – virus and spyware removal

  • Help with various applications (MS Office)

  • Assist you with printer and peripheral device issues

  • Dealing with corrupt software installations

  • Backup configuration and performance

  • One2one computer literacy tuition

  • Much much more.....


Download

Download the simple and small customer module, runs immediately without installation and does not require administrative rights - optimized for instant support. Click on the image below to begin the Remote Support Session. Right Click & choose 'Save As' to download for later use.....



Purchase Remote Support Credits



**Please note: Internet connectivity problems, as well as router/ADSL modem troubleshooting or any sort of hardware problems CANNOT be resolved remotely. For those cases, call 01883 348290 or use our contact form to book an onsite visit.

To book your appointment call us today on 01883 348290

We hope to be everything to everyone who has a computer in the area. We will be happy to visit your home or business at a time that suits you, 7 days a week, including evenings and weekends. Contact us today to make an appointment.


On-Site Calls

Asylum Computers provide an on-site Computer Service Residential, SOHO, & to business PC users in Surrey and West Sussex: Caterham, Chaldon, Kenley, Whyteleafe, Warlingham, Purley, Selsdon, Hamsey Green, Coulsdon, Woldingham, Godstone, Crawley, Horsham, Redhill, Reigate, Horley, East Grinstead, Lingfield, Epsom, Sutton, Croydon, Smallfield, Nutfield, Bletchingly, Outwood, Esher, Guildford, Brighton, Haywards Heath, Balcombe, Dorking, Leatherhead, Kingswood.

 
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